Senior Strategy & Operations Partner, Success

Relativity; West Virginia; Hybrid; USD 100,000 - 150,000; Full time

Job summary

Relativity is seeking a Senior Strategy - Business Operations Associate to partner with Relativity Success teams, turning strategic plans into actionable priorities. You will work with leaders to shape the operating rhythm, gather frontline intelligence, and drive decisions across people, AI, and technology investments.

You will balance relationship-building with rigorous analysis, deliver executive-ready insights, and help translate strategy into funded, measurable initiatives that advance

Qualifications

• 3-5 years of experience in strategy, business operations, management consulting, or customer success operations.
• Strong relationship-building and analytical rigor with senior leaders.
• Experience turning quantitative and qualitative data into actionable insights.
• Ability to manage heavy workloads with disciplined prioritization.
• Experience with tools like Gainsight, Salesforce, and Tableau is a plus.

Responsibilities

• Serve as a strategic thought partner to Success leadership for planning, alignment, and execution of the department's operating rhythm.
• Translate ground-level intelligence into prioritization and reporting capabilities.
• Assess dependencies, surface conflicts, and ground sequencing decisions in line with department goals.
• Maintain awareness of in-flight work across the department to reflect a complete picture.
• Propose actions by surfacing cross-team dependencies, risks, and AI maturity signals with recommended steps.
• Contribute to executive reporting and annual planning with current intelligence.

Skills

Strategy

Analytical thinking

Executive communication

Cross-functional collaboration

Project management

AI-enabled operations

Tools

Salesforce

Tableau

Gainsight

Job description

Relativity is seeking a Senior Strategy - Business Operations Associate to partner with Relativity Success teams, turning strategic plans into actionable priorities. You will work with leaders to shape the operating rhythm, gather frontline intelligence, and drive decisions across people, AI, and technology investments.

You will balance relationship-building with rigorous analysis, deliver executive-ready insights, and help translate strategy into funded, measurable initiatives that advance