Remote Senior Strategy & Operations Associate

Relativity; Louisiana (MO); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Hybrid/Remote posting

Job summary

Relativity's Success Operations team drives strategy, planning, and business operations for the company's post-sale Customer Success organization, Relativity Success. As Senior Strategy - Business Operations Associate, you will partner with Relativity Success teams, gather ground intelligence, and produce a decision-ready operating picture for leadership.

The role combines strategic thinking with hands-on analysis, requiring experience in SaaS and fluency with AI-enabled operations tools such as

Qualifications

• 3-5 years of experience in strategy, business operations, management consulting, or customer success operations.
• Ability to influence senior leaders and turn data into actionable insights.
• Experience owning decisions in ambiguous, fast-moving environments.
• Proven ability to manage a heavy workload with disciplined prioritization.
• Excellent written, verbal, and executive-facing communication skills with tech fluency.

Responsibilities

• Serve as a strategic thought partner to Success leadership and support planning, alignment, and execution of the operating rhythm.
• Channel frontline intelligence into prioritization and reporting capabilities across Relativity Success.
• Support cross-team prioritization, assess dependencies, surface conflicts, and guide sequencing decisions toward department goals.
• Stay close to in-flight work to reflect a complete picture in prioritization and reporting.
• Propose actionable next steps by surfacing cross-team dependencies, risks, and AI maturity signals.
• Contribute to executive reporting and annual planning with current intelligence on adoption and dynamics.

Skills

Business Operations

Change Management

Consulting

Cross-Functional Teamwork

Operational Excellence

Process Improvements

Project Management

Risk Management

Strategic Planning

Strategy Development

Tools

Gainsight

Salesforce

Tableau

Job description

Relativity's Success Operations team drives strategy, planning, and business operations for the company's post-sale Customer Success organization, Relativity Success. As Senior Strategy - Business Operations Associate, you will partner with Relativity Success teams, gather ground intelligence, and produce a decision-ready operating picture for leadership.

The role combines strategic thinking with hands-on analysis, requiring experience in SaaS and fluency with AI-enabled operations tools such as