Senior Strategic Operations Associate, Customer Success

Relativity; Portland (OR); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive base salary

Annual performance bonus

Long-term incentives

Job summary

Relativity is seeking a Senior Strategy & Business Operations Associate for its Success Operations team. This hybrid/remote role partners with Relativity Success leadership to convert strategy into grounded, actionable decisions using operational data, with a focus on AI and technology initiatives.

You will balance strategic thought with hands-on execution, building relationships with senior leaders and turning quantitative and qualitative insights into prioritized actions.

Qualifications

• 3-5 years of experience in strategy, business operations, management consulting, or customer success operations, ideally within a SaaS or technology environment.
• A balance of relationship-building and analytical rigor: you build trusted relationships with and influence senior leaders who don't report to you, and you turn quantitative measurement and qualitative intelligence into a coherent, actionable picture.
• A track record of owning consequential decisions in ambiguous, fast-moving situations, and of standing up new processes or capabilities where none existed before.
• Proven ability to manage a heavy, competing workload with disciplined prioritization, and the intellectual honesty to name trade-offs directly and say what leadership needs to hear.
• An exceptional communicator across formats – written, verbal, and executive-facing – with experience using tools such as Gainsight, Salesforce, and Tableau and practical fluency in AI-enabled operations.
• Bonus: SaaS, legal tech, or e-discovery experience; or exposure to AI adoption or transformation programs.

Responsibilities

• Serve as a strategic thought partner to Success leadership, supporting the planning, alignment, and execution of the department's operating rhythm.
• Partner with teams across Relativity Success to understand what's happening on the ground and channel that intelligence into Strategic Execution's prioritization and reporting capabilities.
• Support prioritization for cross-team work, helping assess dependencies, surface conflicts, and keep sequencing decisions grounded to ensure it all leads towards the department's goals and priorities.
• Stay close to in-flight work across the department through the relevant cross-team forums, so prioritization and reporting reflect a complete picture.
• Recommend action, not just report it – surface cross-team dependencies, risks, and AI-maturity signals with a proposed course of action attached, not just the finding.
• Contribute to executive reporting and annual planning with current intelligence on adoption, cross-team dynamics, and where the organization is heading.

Skills

Business Operations

Change Management

Consulting

Cross-functional Teamwork

Operational Excellence

Process Improvements

Project Management

Risk Management

Strategic Planning

Strategy Development

Tools

Gainsight

Salesforce

Tableau

Job description

Relativity is seeking a Senior Strategy & Business Operations Associate for its Success Operations team. This hybrid/remote role partners with Relativity Success leadership to convert strategy into grounded, actionable decisions using operational data, with a focus on AI and technology initiatives.

You will balance strategic thought with hands-on execution, building relationships with senior leaders and turning quantitative and qualitative insights into prioritized actions.