Hybrid Senior Strategy & Operations Associate

Relativity; Delaware; Hybrid; USD 100,000 - 150,000; Full time

Job summary

Relativity’s Success Operations team drives strategy, planning, and business operations for Relativity Success, the post-sale customer success organization. As Senior Strategy - Business Operations Associate, you will partner with cross-functional teams, translate data into action, and help leadership prioritize work, AI initiatives, and capacity planning.

Reporting to the Manager, Strategic Execution, you’ll turn strategy into grounded decisions and support executive reporting and annual

Qualifications

• 3–5 years in strategy, ops, consulting, or CS ops in SaaS/tech.
• Ability to influence senior leaders and translate data into action.
• Experience turning strategy into grounded decisions and new processes.

Responsibilities

• Serve as strategic thought partner to Success leadership and plan execution.
• Collaborate with Relativity Success teams to surface ground intelligence.
• Support cross-team prioritization, assess dependencies, and resolve conflicts.
• Maintain visibility into in-flight work and ensure complete reporting.
• Propose actions with cross-team dependencies and AI-related considerations.
• Contribute to executive reporting and annual planning with current intel.

Skills

Strategy

Business Ops

Consulting

Cross-Functional

Project Mgmt

Analytical

Communication

AIOps

Job description

Relativity’s Success Operations team drives strategy, planning, and business operations for Relativity Success, the post-sale customer success organization. As Senior Strategy - Business Operations Associate, you will partner with cross-functional teams, translate data into action, and help leadership prioritize work, AI initiatives, and capacity planning.

Reporting to the Manager, Strategic Execution, you’ll turn strategy into grounded decisions and support executive reporting and annual