Implementation Manager

Ladders; United States; Remote; USD 115,000 - 145,000; Full time

Benefits offered by this job

Health insurance, including dependents

Flexible vacation policy

12 weeks parental leave (USA)

Transparency with company metrics

Job summary

Ladders is seeking an Implementation Manager for a remote role in the Finance & Insurance space. You will own the end-to-end implementation function for customer deployments, lead a team, and design scalable playbooks and processes to support concurrent deployments.

You will collaborate with Sales, Customer Success, Product and senior stakeholders to drive KPIs, improvements, and product direction, while ensuring smooth transitions after onboarding and strong relationships with executives.

Qualifications

• 7+ years in implementation, professional services, or customer onboarding, preferably in financial services or B2B SaaS.
• 2+ years of team leadership experience, with a focus on building and scaling processes.
• Proven ownership of function outcomes and metrics beyond individual projects.
• Strong finance knowledge, especially in venture capital reporting.
• Expertise in program and project management for concurrent deployments.
• Ability to influence cross-functional teams including Customer Experience and Product.
• Outstanding communication skills for engaging with executives and senior stakeholders.
• Builder's mindset, with comfort operating in ambiguity and creating structure.

Responsibilities

• Own the end-to-end implementation function for customer deployments
• Build and lead the implementation team, with a focus on hiring and development
• Set and track KPIs to drive continuous improvement in deployment processes
• Design scalable implementation playbooks and automate processes for efficiency
• Serve as the lead contact for strategic deployments and build relationships with senior stakeholders
• Collaborate with Sales and Customer Success to ensure seamless transitions after implementation
• Manage capacity planning and prioritization across multiple deployments
• Provide customer insights to inform the product roadmap

Skills

Implementation leadership

Team leadership

Cross-functional collaboration

Stakeholder communication

Program/project management

Finance knowledge

Ambiguity to structure

Job description

For our client, we are seeking a Implementation Manager to join the team of a leader in the Finance & Insurance space.

This role will own the end-to-end implementation function for customer deployments, with a strong focus on creating a scalable, efficient, and measurable onboarding experience. You will lead a team that builds the operating cadence, tools, and playbooks needed to support concurrent deployments and strategic customer launches. In close partnership with Sales, Customer Success, Product, and other cross-functional stakeholders, you will help ensure smooth transitions and deliver insights that improve both execution and future product direction.

Location: Remote

Compensation: $115,000 – $145,000 annually

Responsibilities

• Own the end-to-end implementation function for customer deployments
• Build and lead the implementation team, with a focus on hiring and development
• Set and track KPIs to drive continuous improvement in deployment processes
• Design scalable implementation playbooks and automate processes for efficiency
• Serve as the lead contact for strategic deployments and build relationships with senior stakeholders
• Collaborate with Sales and Customer Success to ensure seamless transitions after implementation
• Manage capacity planning and prioritization across multiple deployments
• Provide customer insights to inform the product roadmap

Qualifications

• 7+ years in implementation, professional services, or customer onboarding, preferably in financial services or B2B SaaS
• 2+ years of team leadership experience, with a focus on building and scaling processes
• Proven ownership of function outcomes and metrics beyond individual projects
• Strong finance knowledge, especially in venture capital reporting
• Expertise in program and project management for concurrent deployments
• Ability to influence cross-functional teams including Customer Experience and Product
• Outstanding communication skills for engaging with executives and senior stakeholders
• Builder's mindset, with comfort operating in ambiguity and creating structure

Benefits

• 100% coverage of health, dental, and vision insurance for employees and dependents in the USA
• Flexible vacation policy allowing employees to take time off as needed
• 12 weeks of paid parental leave for new parents in the USA
• Full transparency with access to company metrics and financial information
• Regular team offsites to foster bonding and innovation in a remote-first environment

Our client is an equal opportunity employer.