Senior Professional Services consultant

Ladders; EE. UU.; A distancia; USD 103.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Life insurance

401(k) match

Parental leave

Flexible time off

Home office stipend

11 holidays and 2 volunteer days

Descripción de la vacante

Ladders is seeking a Senior Professional Services consultant to partner with enterprise customers on onboarding, implementation, and adoption journeys in a remote capacity. You will translate business challenges into practical solutions, drive value from our platform, and coordinate with internal teams to ensure successful delivery and data migrations.

You will manage 10-15 engagements, mentor teams, and apply Agile/Scrum principles while leveraging low-code tools and AI to optimize outcomes.

Formación

• 5+ years of client-facing experience in SaaS professional services or solutions implementation.
• Ability to translate complex business processes into practical solutions.
• Experience managing multiple customer accounts across diverse teams and industries.

Responsabilidades

• Manage a portfolio of 10-15 customer engagements with advisory and hands-on sessions.
• Lead customer onboarding from discovery to adoption monitoring.
• Partner with enterprise customers on multi-year transformational engagements.
• Diagnose workflows and educate teams on collaboration practices.
• Design solutions within the platform to address operational challenges.
• Connect the platform to external systems using low-code tools and guide data migrations.
• Leverage AI tools to enhance consulting delivery and customer workflows.

Conocimientos

Client-facing experience

SaaS experience

Account management

Adaptability

Agile/Scrum familiarity

Low-code tools learning

Descripción del empleo

For our client, we are seeking a Senior Professional Services consultant to join the team of a leader in the Enterprise Technology space.

This role will partner closely with enterprise customers to guide complex onboarding, implementation, and adoption journeys across multiple engagements. The consultant will translate business challenges into practical solutions, helping clients improve workflows, drive operational outcomes, and realize value from the company's platform and services. The position also requires collaboration across customer teams and internal stakeholders to support successful delivery, data migration, and long-term transformation initiatives.

Location: Remote

Compensation: $103,000 – $150,000 annually

Responsibilities

• Manage a portfolio of 10-15 customer engagements, balancing advisory and hands-on sessions
• Lead customer onboarding from discovery to adoption monitoring
• Partner with enterprise customers on multi-year transformational engagements
• Diagnose workflows and educate teams on collaboration practices
• Design creative solutions within the company's platform to address operational challenges
• Connect the company's platform to external systems using low-code tools and guide data migrations
• Leverage AI tools to enhance consulting delivery and customer workflows

Qualifications

• 5+ years of client-facing experience in SaaS professional services or solutions implementation
• Proven ability to quickly understand complex business processes and translate client pain points into solutions
• Experience managing multiple customer accounts with adaptability across diverse teams and industries
• Comfortable in a professional services environment with accountability for project delivery and milestones
• Familiarity with modern project management methodologies like Agile or Scrum
• Knowledge of common workflows in enterprise teams such as Marketing, IT, or Operations
• Ability to learn low-code tools and work with structured data for imports

Benefits

• Comprehensive health coverage including medical, dental, and vision insurance
• Life insurance and employer-paid short- and long-term disability benefits
• 401(k) plan with employer match and FSA/HSA benefits
• Generous parental leave policy for birth and non-birth parents
• Flexible time off policy to balance work and personal life
• $500 stipend for home office setup
• 11 paid holidays and 2 volunteer days

Our client is an equal opportunity employer.