Sr Professional Services Manager (Implementation Manager)

Ladders; United States; À distance; USD 100 000 - 125 000; Plein temps

Avantages offerts par ce poste

Medical, Vision, and Dental plans

401k with employer match and Employee

Paid time off

9 paid holidays

Résumé du poste

Ladders is seeking a Sr Professional Services Manager (Implementation Manager) to lead complex enterprise software implementations from discovery through go-live, ensuring a smooth onboarding experience. You will partner with internal delivery teams and external stakeholders to translate business requirements into scalable solutions, manage dependencies, and keep projects on track.

Location: Remote. Compensation ranges from $100,000 to $125,000 annually, reflecting leadership in a fast-moving

Qualifications

• Bachelor's degree or equivalent professional work experience.
• 7+ years leading complex enterprise implementations in B2B SaaS.
• Strong discovery, requirements gathering, and project governance.
• Ability to negotiate and influence stakeholders using data.
• Fluency in integrations and HRIS technical concepts.
• Excellent communication and cross-functional leadership.

Responsabilités

• Lead complex enterprise implementations from discovery to go-live.
• Translate customer requirements into scalable solutions.
• Build detailed, customer-centric implementation plans.
• Negotiate timelines, priorities, and responsibilities with stakeholders.
• Coordinate delivery across cross-functional teams to resolve blockers.
• Oversee integration planning, configuration, and testing phases.
• Manage project scope, risks, and dependencies, ensuring timely go-live.

Connaissances

Project leadership

Stakeholder management

Cross-functional collaboration

Communication

Data-driven decisions

Formation

Bachelor's degree or equivalent

Outils

HRIS integrations

Description du poste

For our client, we are seeking a Sr Professional Services Manager (Implementation Manager) to join the team of a leader in the Enterprise Technology space. This role will lead complex enterprise software implementations from discovery through go-live, ensuring customers receive a smooth and well-governed onboarding experience. You will partner closely with internal delivery teams and external stakeholders to translate business requirements into scalable solutions, manage dependencies, and keep projects on track. The position requires strong project leadership, technical fluency, and the ability to drive alignment across teams in a fast-moving B2B environment.

Location: Remote

Compensation: $100,000 – $125,000 annually

Responsibilities

• Lead complex enterprise implementations from discovery to go-live
• Translate customer requirements into scalable solutions
• Build detailed, customer-centric implementation plans
• Negotiate timelines, priorities, and responsibilities with stakeholders
• Coordinate delivery across cross-functional teams to resolve blockers
• Oversee integration planning, configuration, and testing phases
• Manage project scope, risks, and dependencies, ensuring timely go-live

Qualifications

• Bachelor's Degree or equivalent professional work experience
• 7+ years leading complex enterprise implementations in B2B SaaS
• Strength in discovery, requirements gathering, and project governance
• Ability to negotiate and influence stakeholders based on data
• Fluency in technical concepts related to integrations and HRIS systems
• Excellent communication and cross-functional leadership skills

Benefits

• Ability to work remotely with occasional business travel
• Comprehensive Medical, Vision, and Dental plans
• 401k plan with employer match and Employee Stock Purchase Plan
• Flexible Paid Time Off (PTO) policy and 9 paid holidays
• Access to professional growth opportunities and supportive leadership

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.