Senior Enterprise CSM — Fully Remote, Equity & PTO

Tremendous; New York (NY); Remote; USD 160,000 - 240,000; Full time

Benefits offered by this job

Health benefits

Unlimited PTO

Parental leave

Fully remote

Job summary

Tremendous is seeking a Senior Customer Success Manager to drive growth and retention across enterprise accounts. You will own the complete customer lifecycle, from onboarding through renewal and expansion, while serving as the trusted advisor for clients.

You will manage strategic business reviews, coordinate cross-functional onboarding, and lead upsell initiatives. This role requires experience with enterprise accounts and strong collaboration with Product and other teams.

Qualifications

• 5+ years in Customer Success or Account Management
• 2+ years handling enterprise accounts
• Experience in a high-growth B2B startup preferred
• Strong analytical and problem-solving abilities
• Excellent communication and rapport-building skills

Responsibilities

• Own a portfolio of enterprise accounts and drive retention and satisfaction
• Lead end-to-end onboarding for new enterprise clients
• Drive revenue growth through upsell and cross-sell initiatives
• Collaborate with Product to influence roadmap decisions

Skills

Customer Success

Account Management

Enterprise Accounts

Analytical Skills

Communication

Job description

Tremendous is seeking a Senior Customer Success Manager to drive growth and retention across enterprise accounts. You will own the complete customer lifecycle, from onboarding through renewal and expansion, while serving as the trusted advisor for clients.

You will manage strategic business reviews, coordinate cross-functional onboarding, and lead upsell initiatives. This role requires experience with enterprise accounts and strong collaboration with Product and other teams.