Senior Strategic Client Services Leader (Remote)

Navitus; Montpelier (VT); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health benefits

Paid time off 20 days

Parental leave 4 weeks

9 holidays

401K company match

Adoption Assistance Program

Flexible Spending Account

Educational Assistance

Referral Bonus up to $750

Job summary

Navitus Health Solutions in the United States is seeking a Sr. Client Services Executive I to lead strategic account management for large healthcare clients.

You will develop long-term plans, coordinate with cross-functional teams, and drive client retention through data-driven insights and proactive service. The role requires 7+ years of client-facing experience in healthcare/PBM, strong communication and negotiation skills, and willingness to travel to client sites and HQ.

Qualifications

• 7+ years interfacing with large clients in healthcare or PBM.
• Strategic thinking to develop and execute business plans.
• Excellent verbal and written communication, presentation and negotiation skills.
• Willingness to travel to client sites and HQ.
• Proficient in MS Office, Email and Internet.
• Ability to manage coordinator level resources.
• Valid State Driver’s License and current automobile insurance.
• Ability to work independently and prioritize to meet client needs.

Responsibilities

• Support/back up CSE, Senior CSC and CSC responsibilities.
• Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports.
• Investigate and follow-up if Performance Guarantees are not met and report results to clients.
• Conduct Client training on Client Portal Site and Navi-Claim.
• Assist with escalated member/Client issues requests.
• Identify and present Client opportunities to improve costs, service and health.
• Contract maintenance and performance.
• Travel to Client sites; provide mentoring to coordinators and CSEs.
• Other duties as assigned.

Skills

PBM/healthcare knowledge

Education

Bachelors degree in business/marketing or related area

Job description

Navitus Health Solutions in the United States is seeking a Sr. Client Services Executive I to lead strategic account management for large healthcare clients.

You will develop long-term plans, coordinate with cross-functional teams, and drive client retention through data-driven insights and proactive service. The role requires 7+ years of client-facing experience in healthcare/PBM, strong communication and negotiation skills, and willingness to travel to client sites and HQ.