Strategic Client Success Programs Lead

Color Employer, LLC; Tennessee; Híbrido; USD 125.000 - 188.000; Jornada completa

Descripción de la vacante

Lyric is seeking a Strategic Client Programs Lead to align client goals with cross‑functional execution across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams.

They drive program governance, coordination, risk management, and reporting to ensure commitments are met while bringing together the right experts to address client needs, optimize adoption, and maximize value realization.

Formación

• 7+ years in program management or client success leadership.
• Experience with large, cross-functional client initiatives.
• Ability to influence stakeholders without direct authority.
• Strong communication and governance skills.

Responsabilidades

• Lead integrated program planning across initiatives and workstreams.
• Establish governance cadence with client and internal teams.
• Coordinate intake, prioritization, and cross-functional actions.
• Coordinate release readiness and post-implementation review.

Conocimientos

Program management

Client success

PMO

Consulting

Cross-functional leadership

Executive stakeholder management

Influence without authority

Descripción del empleo

Lyric is seeking a Strategic Client Programs Lead to align client goals with cross‑functional execution across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams.

They drive program governance, coordination, risk management, and reporting to ensure commitments are met while bringing together the right experts to address client needs, optimize adoption, and maximize value realization.