Senior Strategic Accounts Lead - Payments (Remote)

Priority Technology Holdings, Inc.; Northern (KY); Remote; USD 100,000 - 140,000; Full time

Job summary

Priority Technology Holdings, Inc. is seeking a Senior Strategic Account Manager to oversee a portfolio of high-value partners within the payments ecosystem.

This remote role requires collaborating with Sales, Support, Logistics, and Technical teams to ensure partners are not only supported—but thriving. You will drive performance, manage day-to-day partner interactions, resolve issues, and coordinate cross-functional teams to deliver value.

Responsibilities

• Serve as the primary contact for strategic partners, managing ongoing communication via phone, email, and scheduled touchpoints.
• Build and maintain deep, trust-based relationships with partners, focused on long-term success and mutual value.
• Advocate for partners internally while balancing business goals and operational capabilities.
• Troubleshoot day-to-day issues, coordinating with internal teams to deliver fast, effective resolutions.
• Proactively identify operational challenges and streamline processes to enhance the partner experience.
• Track key performance indicators (KPIs) including partner satisfaction, operational efficiency, and service-level performance.
• Produce and present recurring reports to internal stakeholders and external partners, including insights and recommendations.
• Support compliance and accuracy in commission and residual reporting.
• Participate in rollout of new products and services to partner networks.
• Serve as the first line of escalation for operational or revenue-impacting concerns.
• Drive timely resolution by coordinating cross-functional teams and maintaining clear communication with stakeholders.
• Liaise with internal departments to ensure alignment on partner priorities and timely execution of deliverables.

Job description

Priority Technology Holdings, Inc. is seeking a Senior Strategic Account Manager to oversee a portfolio of high-value partners within the payments ecosystem.

This remote role requires collaborating with Sales, Support, Logistics, and Technical teams to ensure partners are not only supported—but thriving. You will drive performance, manage day-to-day partner interactions, resolve issues, and coordinate cross-functional teams to deliver value.