Senior Strategic Account Manager, Custom Solutions (Remote)

Pragmatic Coders; United States; A distancia; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Pragma & FirstLook is seeking a Strategic Account Manager, Customer Solutions, to manage strategic enterprise studios and publishers across North America and Europe. The role blends pre-sale demos, discovery, proposals, and post-sale account growth with ongoing value delivery.

You will own top accounts, run tailored solutions, and collaborate with sales, product, and engineering to drive expansions while ensuring customer success and renewals.

Formación

• 6+ years in account management, solutions engineering, partnerships, or business development in SaaS or platforms.
• Experience designing and selling custom or consultative solutions.
• Experience owning commercial conversations including proposals, pricing, renewals, and expansion.
• Proven track record managing large, complex accounts and growing them commercially.

Responsabilidades

• Lead strategic opportunities with sales on demos, discovery, and solution design.
• Scope and build proposals for custom solutions, including white-label playtests and campaigns.
• Translate studio goals into practical plans with deliverables, timelines, and success metrics.
• Be the product expert in deal cycles, answer questions, and handle objections.
• Ensure smooth handoff from sale to onboarding to avoid gaps in delivery.
• Own relationships with a portfolio of strategic enterprise studios and publishers.
• Lead onboarding, success planning, and regular reviews tied to measurable outcomes.
• Drive expansion through licenses, add-ons, and campaigns, and own renewals.
• Identify growth opportunities across studios and publishers in collaboration with sales.
• Monitor account health, flag risks, and drive follow-through.
• Provide structured customer feedback to Product and Engineering.

Conocimientos

Account management

Solutions engineering

Partnerships

Business development

Descripción del empleo

Pragma & FirstLook is seeking a Strategic Account Manager, Customer Solutions, to manage strategic enterprise studios and publishers across North America and Europe. The role blends pre-sale demos, discovery, proposals, and post-sale account growth with ongoing value delivery.

You will own top accounts, run tailored solutions, and collaborate with sales, product, and engineering to drive expansions while ensuring customer success and renewals.