Senior Client Success Manager (Remote) Enterprise Accounts

Markage; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Markage is seeking a Senior Client Success Manager to join a fully remote U.S. team. You will own a portfolio of high-value Studio Access clients, protect and grow relationships, and ensure retention through clear communication and excellent service.

You will also support the broader Client Success team, manage escalations, mentor colleagues, and collaborate with Studio Managers to maintain strong client health and identify expansion opportunities.

Qualifications

• Proven experience in client success, account management, or client relationships.
• Strong written and verbal communication skills.
• Demonstrated ability to manage important client relationships independently.
• Experience handling escalations or complex client situations.
• Comfortable working independently in a fully remote environment.
• Currently authorized to work in the United States without sponsorship.
• Holds a Dex Management Group Manager Certification (DEX-MGM) or higher.

Responsibilities

• Own the ongoing relationship for an assigned portfolio of higher-value Studio Access clients.
• Monitor client satisfaction and proactively address issues before escalation.
• Work closely with Studio Managers to ensure smooth delivery and strong client experience.
• Identify opportunities to expand existing client relationships.
• Handle escalations and complex client situations with professionalism and sound judgment.
• Support and mentor other Client Success team members as needed.
• Maintain accurate records of client health, activity, and key conversations.
• Communicate clearly with both clients and internal teams.

Skills

Client relationship management

Communication skills

Independent work

Escalations handling

Mentoring

Record keeping

Remote work

Account management

Commercial awareness

Expansion experience

Education

DEX Management Group Certification (DEX-MGM)

Job description

Markage is seeking a Senior Client Success Manager to join a fully remote U.S. team. You will own a portfolio of high-value Studio Access clients, protect and grow relationships, and ensure retention through clear communication and excellent service.

You will also support the broader Client Success team, manage escalations, mentor colleagues, and collaborate with Studio Managers to maintain strong client health and identify expansion opportunities.