Senior Store Sales & Service Lead

Total Wine & More; Maryland; On-site; USD 70,000 - 114,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans

401(k) and pre-tax benefits

Disability & life insurance

Parental leave

Pet insurance

Tuition assistance

Career training

Job summary

Total Wine & More is seeking a Sr. Associate, Sales & Service to support store programs that elevate the customer experience and ensure compliant execution across the field. You will partner with Merchant and cross-functional teams to design sampling, tastings, and store guidance, while maintaining standards and timely communications.

This is not a remote role and reports to the Manager, Sales & Service. Ideal candidates bring 1–4 years of related experience, strong communication, and attention

Qualifications

• Clear and concise written and verbal communication.
• Ability to translate program details into actionable store guidance.
• Comfort learning compliance requirements and tools quickly.

Responsibilities

• Support creation and administration of store sampling programs.
• Collaborate with Merchant team to align sampling with business needs.
• Maintain sampling and tasting compliance with Legal and Store Ops.
• Draft and organize store-facing materials and execution tools.
• Keep store guidance current and aligned to standards.
• Coordinate with SSC partners for successful program launches.
• Track timelines, approvals, and follow-ups to stay on schedule.
• Review content for clarity, consistency, and compliance before publishing.

Skills

Strong communication

Attention to detail

Organizational skills

Collaborative

Adaptability

Time management

Availability for nights/weekends

Customer service mindset

Education

High School Diploma or equivalent

Bachelor’s Degree in Business/Marketing/Communications/Hospitality/Retail Management (preferred)

Tools

SharePoint

Microsoft Teams

Outlook

PowerPoint

Excel

Job description

Total Wine & More is seeking a Sr. Associate, Sales & Service to support store programs that elevate the customer experience and ensure compliant execution across the field. You will partner with Merchant and cross-functional teams to design sampling, tastings, and store guidance, while maintaining standards and timely communications.

This is not a remote role and reports to the Manager, Sales & Service. Ideal candidates bring 1–4 years of related experience, strong communication, and attention