Senior Store Operations & Service Manager

Burlington Stores; Fort Worth (TX); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Associate discount

Medical, dental and vision coverage

Life and disability insurance

Paid time off

401(k) plan

Job summary

Burlington Stores in Fort Worth, TX is seeking an Operations Service Manager to lead store teams, drive policy compliance, and safeguard assets while delivering exceptional customer service and professional conduct.

You will coach Cashier and Customer Service Supervisors, oversee receiving and operations, partner with District leadership, and help with staffing, training, and succession planning. A competitive wage and benefits await.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a multi-unit retail environment.
• Flexible schedule including early mornings, nights, weekends and holidays.
• Ability to lift and move boxes up to 40 lbs.
• Experience using scheduling and reporting computer software.

Responsibilities

• Lead the Customer Service and Cashier teams, ensuring policy compliance and asset protection.
• Provide guidance to Customer Service Supervisors to maintain smooth register flow.
• Oversee implementation of store operations and receiving SOPs.
• Lead the receiving process and coordinate with Receiving Supervisor on inventory accuracy.
• Act as Manager on Duty, modeling leadership and driving store results.
• Support Store Manager with staffing, sourcing, interviewing, training, and succession planning.
• Assist in managing other store operations areas as needed.
• Communicate effectively with District and Regional Management teams.

Skills

Retail management

Team leadership

Scheduling software

Tools

Scheduling software

Job description

Burlington Stores in Fort Worth, TX is seeking an Operations Service Manager to lead store teams, drive policy compliance, and safeguard assets while delivering exceptional customer service and professional conduct.

You will coach Cashier and Customer Service Supervisors, oversee receiving and operations, partner with District leadership, and help with staffing, training, and succession planning. A competitive wage and benefits await.