Senior Store Operations & Customer Service Lead

Burlington Stores, Inc.; Lubbock (TX); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) plan

Paid time off

Holidays

Job summary

Burlington Stores, Inc. in Texas-Lubbock is seeking an Operations Service Manager to lead Customer Service and Cashier teams, manage store operations, and ensure excellent service and professional standards.

You will role-model the company’s Core Values, develop trust among peers, build strong teams, and drive business results. The role requires 3+ years of retail management experience, flexibility to work mornings, evenings, weekends and holidays, lifting up to 40 lbs, and comfort with

Qualifications

• 3+ years of retail management or store operations experience in a large retail environment.
• Ability to work flexible schedule including mornings, nights, weekends and holidays.
• Experience with scheduling and reporting software.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPs.
• Lead the overall receiving process including transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain inventory accuracy.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and driving results in the store.
• Support the Store Manager in staffing, sourcing, interviewing, training, and succession planning.

Skills

Retail management

Flexible schedule

Leadership

Tools

Scheduling software

Reporting software

Job description

Burlington Stores, Inc. in Texas-Lubbock is seeking an Operations Service Manager to lead Customer Service and Cashier teams, manage store operations, and ensure excellent service and professional standards.

You will role-model the company’s Core Values, develop trust among peers, build strong teams, and drive business results. The role requires 3+ years of retail management experience, flexibility to work mornings, evenings, weekends and holidays, lifting up to 40 lbs, and comfort with