Retail Operations & Service Leader

Burlington Stores, Inc.; Houston (TX); On-site; USD 30,000 - 41,000; Full time

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager in Houston, TX to lead Customer Service and Cashier teams, oversee store operations, and drive results with a focus on service quality and asset protection.

You will coach Supervisors, coordinate receiving processes, and partner with the Store Manager to staff, train, and develop the team while engaging with district and regional leadership.

Qualifications

• 3+ years of Retail Management or Store Operations experience in off-price/Big Box retail.
• Flexible schedule; including early mornings, nights, weekends and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting software.
• Travel may be required.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPs.
• Lead the overall receiving process including transfers, debits, damages, and chargebacks; partner with the Receiving Supervisor to maintain inventory accuracy.
• Act as the Manager on Duty (MOD); set leadership example for customers, associates, and drive store results.
• Support the Store Manager and others in staffing, sourcing, interviewing, training, and succession planning.
• Assist in managing other store operations areas as needed.
• Communicate effectively with District and Regional Management teams.

Job description

Burlington Stores, Inc. is seeking an Operations Service Manager in Houston, TX to lead Customer Service and Cashier teams, oversee store operations, and drive results with a focus on service quality and asset protection.

You will coach Supervisors, coordinate receiving processes, and partner with the Store Manager to staff, train, and develop the team while engaging with district and regional leadership.