Senior Store Operations Manager – Service & Receiving

Burlington; Midland (TX); On-site; USD 33,000 - 44,000; Full time

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager in Midland, TX, to lead Customer Service and Cashier teams, ensure policy compliance, and protect company assets. You will guide Supervisors, oversee receiving operations, and act as Manager on Duty to drive store results.

The role requires 3+ years in retail management, flexible scheduling, and the ability to lift up to 40 lbs. Experience with scheduling and reporting software is preferred, with opportunities for growth within a

Qualifications

• 3+ years of Retail Management or Store Operations experience.
• Flexible schedule including early mornings, nights, weekends, and holidays.
• Ability to lift and move boxes up to 40 lbs.
• Experience with scheduling and reporting software.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Skills

Retail leadership

Multi-tasking

Process adherence

Communication

Tools

Scheduling software

Reporting software

POS systems

Job description

Burlington Stores, Inc. is seeking an Operations Service Manager in Midland, TX, to lead Customer Service and Cashier teams, ensure policy compliance, and protect company assets. You will guide Supervisors, oversee receiving operations, and act as Manager on Duty to drive store results.

The role requires 3+ years in retail management, flexible scheduling, and the ability to lift up to 40 lbs. Experience with scheduling and reporting software is preferred, with opportunities for growth within a