Store Service & Operations Leader

Burlington Stores; Laredo (TX); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Associate discount

Medical, dental & vision coverage

401(k) plan

Paid time off

Paid holidays

Life and disability insurance

Job summary

Burlington Stores in Texas-Laredo is seeking a Service Manager to lead the store team, drive excellent customer service, and uphold the company’s Core Values while managing daily operations.

You will coach Cashiers and Customer Service Supervisors, Receiving teams, and oversee operations to ensure top-tier service and professionalism. This full-time role offers competitive wages and growth opportunities.

Qualifications

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization.
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.

Skills

Retail management

Staff coaching

Operations leadership

Job description

Burlington Stores in Texas-Laredo is seeking a Service Manager to lead the store team, drive excellent customer service, and uphold the company’s Core Values while managing daily operations.

You will coach Cashiers and Customer Service Supervisors, Receiving teams, and oversee operations to ensure top-tier service and professionalism. This full-time role offers competitive wages and growth opportunities.