Senior Store Leader, People, Performance & Inclusion

Lex; Palo Alto (CA); On-site; USD 73,000 - 123,000; Full time

Benefits offered by this job

Medical & dental coverage

Employee stock programs

Tuition reimbursement

Store discounts

Job summary

Apple Retail in Palo Alto seeks a Senior Manager to lead a team, including Managers, and drive the store’s vision and priorities while delivering outstanding customer service.

You will recruit, train, and develop a diverse, high-performing team, participate in Floor Leadership, and collaborate with Store Leader on strategic decisions. The role emphasizes inclusivity, policy adherence, and safeguarding assets.

Qualifications

• 3+ years of leadership experience in retail, sales, or a related field.
• Proficient in written and spoken English (sign language supported).

Responsibilities

• Lead a team (including Managers) and develop team members to meet performance goals.
• Assist with recruiting, training, and retaining a diverse, high-performing team.
• Engage in Floor Leadership, ensuring exceptional customer service and alignment with business priorities.
• Address customer and team concerns and escalate when needed.
• Set and execute the store's operational strategy across functions to drive performance.
• Uphold company policies and protect assets including confidential information.
• Foster an inclusive environment and uphold Apple values in daily work.
• Be a role model for inclusive leadership and mentorship.

Skills

Leadership

Customer service

Job description

Apple Retail in Palo Alto seeks a Senior Manager to lead a team, including Managers, and drive the store’s vision and priorities while delivering outstanding customer service.

You will recruit, train, and develop a diverse, high-performing team, participate in Floor Leadership, and collaborate with Store Leader on strategic decisions. The role emphasizes inclusivity, policy adherence, and safeguarding assets.