Store Leader: People, Performance & Experience

Tusk; San Francisco (CA); On-site; USD 69,000 - 94,000; Full time

Job summary

Apple Store in San Francisco, CA is seeking an experienced Store Manager to lead and develop a high-performing team delivering exceptional customer experiences. You’ll coach peers, recruit and train staff, and align operations with business priorities while upholding Apple’s standards for service and inclusion.

You will model inclusive leadership, drive performance, manage escalations, and ensure store goals are met in a fast-paced retail environment.

Qualifications

• Available to work a schedule based on business needs including nights, weekends and holidays in the retail store.
• Proficient in written and spoken English.
• Experience leading others in retail, sales, or a related field.

Responsibilities

• Lead a team, developing and empowering each member to learn, grow, and achieve goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Participate in Floor Leadership by engaging with team members and customers to meet priorities.
• Address customer and team concerns and escalate when appropriate.
• Drive business priorities and achieve store performance goals through operational plans.
• Maintain company policies and protect assets and information.
• Contribute to an inclusive environment and demonstrate Apple values daily.

Skills

Leadership

Retail management

Customer service

English proficiency

Job description

Apple Store in San Francisco, CA is seeking an experienced Store Manager to lead and develop a high-performing team delivering exceptional customer experiences. You’ll coach peers, recruit and train staff, and align operations with business priorities while upholding Apple’s standards for service and inclusion.

You will model inclusive leadership, drive performance, manage escalations, and ensure store goals are met in a fast-paced retail environment.