Senior Retail Manager: Lead Teams, Elevate Experience

Apple, Inc.; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Apple Retail in the United States is seeking a Senior Manager to lead a team, including Managers, and drive performance and customer experience aligned with store priorities.

You will recruit, train, develop, and retain a diverse, high-performing team, partner with the Store Leader on business strategies, and model inclusive leadership.

This role requires strong decision making, coaching, and the ability to address escalations while upholding Apple values.

Qualifications

• 3 years of leadership experience in retail, sales, or related field.
• Proficient in written and spoken English.
• Schedule flexibility, including nights, weekends, and holidays.

Responsibilities

• Lead a team including Managers to meet performance goals.
• Recruit, train, and develop a diverse, high-performing team.
• Partner with Store Leader on business strategies and decision making.
• Address customer and team escalations with effective problem solving.
• Uphold Apple policies and ensure exceptional customer service.

Skills

Leadership

Retail management

Team development

Strategic thinking

Job description

Apple Retail in the United States is seeking a Senior Manager to lead a team, including Managers, and drive performance and customer experience aligned with store priorities.

You will recruit, train, develop, and retain a diverse, high-performing team, partner with the Store Leader on business strategies, and model inclusive leadership.

This role requires strong decision making, coaching, and the ability to address escalations while upholding Apple values.