Senior Store Consultant & Production Lead

FedEx Office and Print Services; Tyler (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

FedEx Office and Print Services seeks a Lead Consultant to deliver exceptional customer experiences across print, signs, graphics and shipping. You will take orders, provide pricing, coordinate store activities, and manage complex production orders from start to finish.

You will lead digital imaging, optimize production flow, and assist with training and overseeing team members on a shift. Strong communication and a client-focused mindset are essential.

Qualifications

• High school diploma or equivalent education
• 2+ years of specialized experience
• Excellent verbal and written communication skills

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, expert service is delivered to all customers
• Manages production flow to ensure all production orders are done right and on time
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
• Sets up complex orders and performs multiple tasks at the same time
• Responsible for ensuring quality during and after production process
• Coordinates pick-up and delivery of customer orders
• Provides leadership to team members on an assigned shift
• Assists in the training of store team members
• Operates the Point of Sale terminal (POS), handles financial transactions and makes change
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
• Secondary responsibility for coordination of all shipping related services and activities
• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
• Ensures quality customer service is given to customers by providing packaging services
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

Skills

Communication

Customer service

Sales

Leadership

Education

High school diploma or equivalent

Job description

FedEx Office and Print Services seeks a Lead Consultant to deliver exceptional customer experiences across print, signs, graphics and shipping. You will take orders, provide pricing, coordinate store activities, and manage complex production orders from start to finish.

You will lead digital imaging, optimize production flow, and assist with training and overseeing team members on a shift. Strong communication and a client-focused mindset are essential.