Senior Retail Service & Production Lead

FedEx Office and Print Services; Fort Worth (TX); Vor Ort; USD 25.000 - 33.000; Vollzeit

Zusammenfassung

FedEx Office and Print Services seeks a Lead Consultant to oversee the store's print, signs & graphics, and shipping operations, delivering a consistent, high-quality customer experience to every shopper. The role emphasizes consultative selling, accurate pricing, and complex order production with attention to detail.

You will lead and coordinate daily activities, take customer orders, manage production flow, staff training, and ensure safe, efficient operation of equipment, while maintaining

Qualifikationen

• High school diploma or equivalent education.
• 2+ years of specialized experience in retail or service roles.
• Excellent verbal and written communication skills.

Aufgaben

• Demonstrates consultative behaviors to ensure friendly, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services; tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift.
• Assists in the training of store team members.

Kenntnisse

Verbal & Written Communication

Ausbildung

High school diploma or equivalent

Tools

POS terminal

Printing equipment

Jobbeschreibung

FedEx Office and Print Services seeks a Lead Consultant to oversee the store's print, signs & graphics, and shipping operations, delivering a consistent, high-quality customer experience to every shopper. The role emphasizes consultative selling, accurate pricing, and complex order production with attention to detail.

You will lead and coordinate daily activities, take customer orders, manage production flow, staff training, and ensure safe, efficient operation of equipment, while maintaining