Lead Store Consultant - Print, Shipping & Customer Experience

FedEx Office; Lone Tree (CO); On-site; USD 26,000 - 31,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant to provide exceptional customer service and oversee print, signs & graphics, and shipping operations. The role focuses on taking orders, pricing, producing complex jobs, and guiding team members while ensuring high-quality output and timely delivery.

In this position you will lead production processes, coordinate shifts, and train staff, all while maintaining strong customer relationships and offering FedEx Office solutions.

Qualifications

• Excellent verbal and written communication skills.
• 2+ years of specialized experience.
• High school diploma or equivalent education.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Ensures communication among shifts.
• Coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift.
• Assists in the training of store team members.

Skills

Verbal and written communication

Education

High school diploma or equivalent

2+ years of specialized experience

Job description

FedEx Office is seeking a Lead Consultant to provide exceptional customer service and oversee print, signs & graphics, and shipping operations. The role focuses on taking orders, pricing, producing complex jobs, and guiding team members while ensuring high-quality output and timely delivery.

In this position you will lead production processes, coordinate shifts, and train staff, all while maintaining strong customer relationships and offering FedEx Office solutions.