Lead Retail Customer Service & Production Specialist

FedEx Office and Print Services; Conroe (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant to excel in print, signs & graphics, and shipping, delivering a consistently positive customer experience. The role centers on taking orders, providing pricing, and guiding customers to suitable FedEx Office products and services while overseeing production workflows.

With leadership direction, you may supervise team members, train staff, manage complex orders, and ensure quality through every stage of the production and shipping process, contributing to

Qualifications

• 2+ years of specialized experience required.
• Excellent verbal and written communication skills.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Ensures communication among shifts.
• Coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift.
• Assists in the training of store team members.
• Collates, sorts and organizes customer orders.
• Operates the POS terminal (POS), handles financial transactions and makes change.
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits.
• Follows instructions of supervisors and assists other team members in performing store functions.
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures.
• Secondary responsibility for coordination of all shipping related services and activities, to include:
• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
• Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
• Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• All other duties as needed or required

Skills

Communication skills

2+ yrs experience

Education

High school diploma or equivalent

Job description

FedEx Office is seeking a Lead Consultant to excel in print, signs & graphics, and shipping, delivering a consistently positive customer experience. The role centers on taking orders, providing pricing, and guiding customers to suitable FedEx Office products and services while overseeing production workflows.

With leadership direction, you may supervise team members, train staff, manage complex orders, and ensure quality through every stage of the production and shipping process, contributing to