Senior Print & Shipping Consultant

FedEx Office and Print Services; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Job summary

FedEx Office Lead Consultant role focusing on delivering a positive customer experience across print, signs & graphics, and shipping. You will take orders, provide pricing, and guide customers to the right FedEx Office solutions while managing complex production jobs.

You will supervise and support store activities, ensure quality during production, and help mentor team members on shift. The role requires strong communication and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills required.
• 2+ years of specialized experience preferred.
• For new hires, must meet FedEx Office employment qualifications at time of hire.

Responsibilities

• Takes customer orders, provides pricing information, and recommends FedEx Office products and services.
• Manages production flow to ensure orders are completed accurately and on time.
• Coordinates pickup and delivery of customer orders and assists with training of store staff.

Skills

Verbal communication

Written communication

Customer service

Education

High School diploma or equivalent

Job description

FedEx Office Lead Consultant role focusing on delivering a positive customer experience across print, signs & graphics, and shipping. You will take orders, provide pricing, and guide customers to the right FedEx Office solutions while managing complex production jobs.

You will supervise and support store activities, ensure quality during production, and help mentor team members on shift. The role requires strong communication and the ability to handle multiple tasks in a fast-paced environment.