Senior STD Claims Team Lead

Symetra Financial Corporation; Northern (KY); Hybrid; USD 56,000 - 94,000; Full time

Benefits offered by this job

Hybrid/Full-time

401(k) matching up to 6%

Paid time away

Company matching

Job summary

Symetra Financial Corporation is seeking a Claims Supervisor to lead a team of examiners in the Short-Term Disability unit. You will mentor, coach, and organize activities to ensure accurate adjudication, quality, productivity, and strong service for claimants and policyholders.

You will supervise workflow, set production objectives, collaborate with sales, underwriting, actuarial and other partners, conduct file reviews, and drive ongoing training and development for the team while modeling

Qualifications

• BA/BS or equivalent combination of education and experience.
• Minimum of 4 years of group disability claims experience.
• Ability to handle multiple competing priorities.
• Ability to function with limited supervision.
• Excellent written and verbal communication skills.
• Working knowledge of Outlook, Word and Excel.

Responsibilities

• Supervises the processing of Short-Term Disability (STD) claims to ensure timely adjudication within Company guidelines.
• Ensures achievement of customer service and production objectives.
• Supports claims partnership with sales, underwriting, actuarial, customer service and other internal departments.
• Utilizes file review and coaching to develop examiners' skills in case strategy, decision-making, negotiation and communication.
• Handles a caseload of claims as necessary.
• Releases and reviews payments and denial letters within approved authority.

Skills

Multi-tasking

Coaching

People management

Communication

Analytical thinking

Problem solving

Outlook/Word/Excel

Education

BA/BS or equivalent

Tools

Outlook

Microsoft Word

Excel

Job description

Symetra Financial Corporation is seeking a Claims Supervisor to lead a team of examiners in the Short-Term Disability unit. You will mentor, coach, and organize activities to ensure accurate adjudication, quality, productivity, and strong service for claimants and policyholders.

You will supervise workflow, set production objectives, collaborate with sales, underwriting, actuarial and other partners, conduct file reviews, and drive ongoing training and development for the team while modeling