Senior Staff DevOps Engineer - Flow (Fully Remote)

ServiceNow; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

ServiceNow is seeking an experienced platform engineer to own the AWS-based Flow runs, containerized services, and managed PostgreSQL. You will drive end-to-end delivery with CI verification, release promotion, and gated rollouts, ensuring robust and scalable operations.

You will operate the production database with migrations, capacity planning, and backups, enforce security gates in the delivery pipeline, and oversee the AI runtime including model routing, credential management, and cost

Qualifications

• Experience operating cloud-based platforms and services on AWS.
• Strong understanding of continuous integration and delivery pipelines.
• Ability to design and maintain containerized environments using Docker/Kubernetes.
• Experience mentoring teammates and participating in on-call rotations.

Responsibilities

• Own the AWS-based Flow platform including containerized services and managed PostgreSQL.
• Deliver end-to-end with CI verification, release promotion, and gated rollouts.
• Operate the production database with migrations, capacity planning, and backups.
• Own security gates in the delivery pipeline and enforce least-privilege access.
• Manage AI runtime operations including model routing, credentials, and cost attribution.
• Mentor colleagues, contribute to design and implementation, and handle on-call duties.

Skills

AWS

CI/CD

SRE

Mentoring

Tools

PostgreSQL

Docker

Kubernetes

CI/CD Tools

Job description

• Own the AWS platform Flow runs on, including containerized services and managed PostgreSQL.
• Manage delivery end to end with CI verification, release promotion, and gated rollouts.

Operations and Security:

• Operate the production database with schema migrations, capacity planning, and backups.
• Own security gates in the delivery pipeline and least-privilege access.

AI Runtime and Team:

• Operate the AI runtime including model routing, credential management, and cost attribution.
• Mentor colleagues, contribute to design and implementation, and carry on-call responsibilities.

ServiceNow

ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows to help 85% of the Fortune 500 work smarter. It's a large company with an AI-native culture where technology and talent are unstoppable together.