Senior AWS Platform Engineer - Remote & CI/CD

ServiceNow; San Diego (CA); On-site; USD 180,000 - 280,000; Full time

Job summary

ServiceNow’s Flow by ServiceNow is a standalone conversational AI service desk with its own product and codebase. You’ll own the AWS platform Flow runs on, manage the delivery pipeline, and operate the AI runtime at scale, all while upholding security and governance standards.

This role emphasizes mentoring teammates and delivering reliable, cost-aware solutions in a large enterprise. You’ll work on containerized services, PostgreSQL, and an isolation plane, writing infrastructure and product

Qualifications

• Experience integrating AI into work processes and automation.
• Hands-on fluency with AI-assisted development.
• Experience with AI/ML in engineering and quality processes.
• 12+ years in DevOps, platform or infrastructure engineering.
• Deep AWS experience operating production platforms at scale.
• Proficiency in TypeScript.
• Infrastructure as code using AWS CDK or Pulumi.
• Experience running containerized services in production.
• CI/CD with GitHub and GitHub Actions.
• PostgreSQL database management.
• AI/ML microservice integration.
• Experience in enterprise cloud governance.

Responsibilities

• Own the AWS platform Flow runs on — containerized services, managed PostgreSQL, and an isolated execution plane.
• Own delivery end to end: CI verification, release promotion, gated rollouts with migrations, smoke verification and automatic rollback.
• Operate the production database: schema migrations, capacity planning, replication, backups and recovery.
• Write and test infrastructure, delivery and operational code in TypeScript with product-grade quality.
• Own the security gates in the delivery pipeline and least-privilege access.
• Operate the AI runtime: model routing and failover, credential management, cost attribution, and eval pipelines.
• Carry on-call with the team, and shape the SLOs and error budgets at scale.
• Contribute to design and implementation of new products and features; enhance the existing product suite.
• Be a mentor for colleagues and promote knowledge-sharing.

Skills

AI integration

AWS

TypeScript

CI/CD

PostgreSQL

Infrastructure as code

GitHub Actions

AI/ML integration

Containerization

DevOps

Tools

AWS CDK

Pulumi

GitHub

Job description

ServiceNow’s Flow by ServiceNow is a standalone conversational AI service desk with its own product and codebase. You’ll own the AWS platform Flow runs on, manage the delivery pipeline, and operate the AI runtime at scale, all while upholding security and governance standards.

This role emphasizes mentoring teammates and delivering reliable, cost-aware solutions in a large enterprise. You’ll work on containerized services, PostgreSQL, and an isolation plane, writing infrastructure and product