Staff Software Engineer, AI-Native Engineering - Flow (Fully Remote)

ServiceNow; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

ServiceNow’s Flow by ServiceNow is pursuing ambitious AI-enabled product features and an AI-native culture. This role leads cross-functional design and delivery, with hands-on work on LLM-based capabilities and cost/latency tradeoffs.

You will shape how AI is integrated across the development lifecycle, from code generation to documentation, and build scalable, high-impact features for enterprise customers.

Qualifications

• 8+ years of software engineering with staff-level leadership.
• Proficiency in TypeScript or another statically typed language.
• Hands-on experience with LLM-based features: prompt design, retrieval, evaluation, and cost/latency tradeoffs.

Responsibilities

• Lead design and delivery of complex, cross-functional features.
• Build AI-native capabilities such as agent loops, prompt design, retrieval, and evaluation harnesses.
• Define and drive AI usage across the development lifecycle, from code generation to documentation.

Skills

Staff-level leadership

TypeScript

LLM features experience

Prompt design

Retrieval & evaluation

Job description

• Flow by ServiceNow is a standalone conversational AI service desk with its own product and codebase.
• Employees ask for help wherever they work, and AI handles requests with human control for sensitive actions.
• Flow is a new company inside ServiceNow, rethinking every function from first principles.

What you'll do:

• Lead design and delivery of complex, cross-functional features across the product.
• Build AI-native capabilities such as agent loops, prompt design, retrieval, and evaluation harnesses.
• Define and drive how the team uses AI across the development lifecycle, from code generation to documentation.

Who we're looking for:

• 8+ years of software engineering experience with staff-level technical leadership.
• Strong proficiency in TypeScript or another statically typed language.
• Hands-on experience with LLM-based features: prompt design, retrieval, evaluation, and cost/latency tradeoffs.

ServiceNow

ServiceNow is an AI control tower for business reinvention, bringing together AI, data, and workflows to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.