Senior AI Platform DevOps Engineer

ServiceNow, Inc.; San Diego (CA); On-site; USD 149,000 - 261,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow’s Flow team is building an AI-native platform and empowering engineering teams to scale, automate, and govern AI-driven workflows. You will own the AWS infrastructure, a delivery pipeline, and the AI runtime, ensuring secure, reliable production services while shaping the product roadmap and mentoring colleagues.

We seek a senior DevOps/infra engineer with deep AWS knowledge, TypeScript fluency, and a proven track record delivering high-quality AI-enabled platforms at scale.

Qualifications

• Experience integrating AI into work processes and decision-making.
• Hands-on fluency with AI-assisted development.
• Experience using AI/ML in engineering and quality processes.
• At least 12 years in DevOps, platform, or infra engineering.
• Deep AWS experience operating production platforms at scale.
• Strong TypeScript proficiency.
• Infrastructure as code with AWS CDK, Pulumi, or similar.
• Experience running containerized services in production.
• Experience with SDLC and CI/CD (GitHub/GitHub Actions).
• PostgreSQL database management experience.
• AI/ML microservice integration exposure.
• Experience in cloud-governance regimes (SCPs, tagging, IAM).

Responsibilities

• Own the AWS platform Flow runs on as infrastructure-as-code.
• Own end-to-end delivery: CI, promotions, gated rollouts, migrations.
• Operate production database: migrations, capacity planning, backups.
• Write/test infrastructure and delivery code in TypeScript.
• Enforce security gates and least-privilege deployments.
• Operate the AI runtime: model routing, credential mgmt, cost attribution.
• Carry on-call and shape SLOs and error budgets.
• Contribute to design/implementation of new products and features.
• Mentor teammates and promote knowledge-sharing.

Skills

AI integration

AI-assisted development

AI/ML in engineering

12+ years DevOps

AWS

TypeScript

IaC (CDK / Pulumi)

Containerized services

CI/CD (GitHub Actions)

PostgreSQL

AI/ML microservices

Cloud governance (SCPs)

Job description

ServiceNow’s Flow team is building an AI-native platform and empowering engineering teams to scale, automate, and govern AI-driven workflows. You will own the AWS infrastructure, a delivery pipeline, and the AI runtime, ensuring secure, reliable production services while shaping the product roadmap and mentoring colleagues.

We seek a senior DevOps/infra engineer with deep AWS knowledge, TypeScript fluency, and a proven track record delivering high-quality AI-enabled platforms at scale.