Senior DevOps Engineer for AI Runtime & AWS

ServiceNow; San Diego (CA); On-site; USD 149,000 - 261,000; Full time

Job summary

ServiceNow’s Flow by ServiceNow is a standalone conversational AI service desk with its own product and codebase. You will own the AWS platform, the delivery pipeline, and the durable execution plane for customer automations, while ensuring security and governance in an enterprise cloud setting.

You’ll also write infrastructure and delivery code in TypeScript, participate in on-call rotations, and help shape the roadmap for a fast-growing AI product within a major enterprise environment.

Qualifications

• Experience integrating AI into work processes and automation.
• Hands-on fluency with AI-assisted development.
• Experience leveraging AI/ML in engineering and quality processes.
• 12+ years in DevOps, platform or infrastructure engineering.
• Deep AWS experience operating production platforms.
• Strong proficiency in TypeScript.
• Infrastructure as code with AWS CDK, Pulumi or similar.
• Experience running containerized services in production.
• Experience with SDLC, automation, and CI/CD using GitHub/GitHub Actions.
• Experience with PostgreSQL database management.
• Experience with AI/ML microservice integration.
• Experience operating within enterprise cloud-governance policies.

Responsibilities

• Own the AWS platform Flow runs on and define it as infrastructure as code.
• Own end-to-end delivery including CI verification and gated rollouts.
• Operate the production database, migrations, backups, and recovery.
• Write and test infrastructure, delivery and operational code in TypeScript.
• Maintain security gates and least-privilege deployment policies.
• Operate the AI runtime, model routing, cost attribution and eval pipelines.
• Carry on-call duties and shape SLOs and error budgets at scale.
• Contribute to new product design and existing feature enhancements.
• Mentor colleagues and promote knowledge sharing.

Skills

AI integration

AI-assisted development

AI/ML in engineering

DevOps experience

AWS experience

TypeScript

Infrastructure as code

Production containers

CI/CD automation

PostgreSQL

AI/ML microservice integration

Cloud governance

Tools

AWS CDK

Pulumi

GitHub

GitHub Actions

PostgreSQL

Job description

ServiceNow’s Flow by ServiceNow is a standalone conversational AI service desk with its own product and codebase. You will own the AWS platform, the delivery pipeline, and the durable execution plane for customer automations, while ensuring security and governance in an enterprise cloud setting.

You’ll also write infrastructure and delivery code in TypeScript, participate in on-call rotations, and help shape the roadmap for a fast-growing AI product within a major enterprise environment.