Senior Staff DevOps Engineer - AWS, TypeScript, AI Platform

ServiceNow; Waltham (MA); On-site; USD 149,000 - 261,000; Full time

Benefits offered by this job

Health plans

401(k) match

ESPP

Matching donations

Flexible time away

Family leave

Job summary

ServiceNow's Flow team seeks a senior platform/DevOps engineer to own the AWS-based platform, delivery pipelines, and AI runtime. You will lead containerized services, a managed PostgreSQL instance, and an execution plane with infrastructure-as-code controls.

You will drive end-to-end delivery, enforce security gates, mentor teammates, and help shape new products while scaling reliability and cost practices in a governed enterprise environment.

Qualifications

• Experience integrating AI into work processes and workflows.
• Hands-on fluency with AI-assisted development.
• Experience using AI/ML in engineering and QA processes.
• 12+ years in DevOps/platform/infrastructure engineering.
• Deep AWS experience operating production platforms.
• Strong proficiency in TypeScript.
• Infrastructure as code with AWS CDK or Pulumi.
• Experience running containerized services in production.
• Experience with SDLC and CI/CD using GitHub Actions.
• Experience with PostgreSQL database management.
• Experience integrating AI/ML microservices.
• Experience operating within enterprise cloud governance.

Responsibilities

• Own the AWS platform Flow runs on - containerized services, managed PostgreSQL, and an isolated execution plane for customer workloads - all defined as infrastructure as code.
• Own delivery end to end: the CI verification pipeline, release promotion, and gated rollouts with migrations, smoke verification and automatic rollback.
• Operate the production database: schema migrations, capacity planning, replication, backups and recovery.
• Write and test infrastructure, delivery and operational code in TypeScript, held to the same review and testing bar as product code.
• Own the security gates in the delivery pipeline and the least-privilege access that deploys run under.
• Operate the AI runtime: model routing and failover, credential management, cost attribution, and the eval pipelines that gate changes.
• Carry on-call with the rest of the team, and shape the SLOs and error budgets that come with scale.
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite.
• Be a mentor for colleagues and help promote knowledge-sharing.

Skills

AI integration

DevOps

AWS

TypeScript

IaC (CDK/Pulumi)

PostgreSQL

CI/CD

GitHub Actions

Security gates

On-call

Mentorship

Tools

AWS CDK

Pulumi

Docker

GitHub

GitHub Actions

PostgreSQL

Job description

ServiceNow's Flow team seeks a senior platform/DevOps engineer to own the AWS-based platform, delivery pipelines, and AI runtime. You will lead containerized services, a managed PostgreSQL instance, and an execution plane with infrastructure-as-code controls.

You will drive end-to-end delivery, enforce security gates, mentor teammates, and help shape new products while scaling reliability and cost practices in a governed enterprise environment.