Senior DevOps Engineer - AWS & AI Platform

ServiceNow; Austin (TX); Remote; USD 175,000 - 240,000; Full time

Job summary

ServiceNow invites engineers to join Flow, the standalone AI-driven service desk with its own codebase. You will own the AWS platform, delivery pipelines, and a durable-execution plane for customer automations, while guiding security gates and cost optimization.

You’ll shape the AI runtime and mentor teammates in a fast-growing, governance-driven environment. We’re seeking builders who work with agency, curiosity, and a craft mindset, delivering scalable infrastructure and AI-powered workflows

Qualifications

• 12+ years of experience in DevOps, platform or infrastructure engineering.
• Deep AWS experience, operating production platforms at scale.
• Strong proficiency in TypeScript.
• Experience with CI/CD automation across delivery stages using GitHub Actions.
• Experience with PostgreSQL database management.

Responsibilities

• Own the AWS platform Flow runs on - containerized services, managed PostgreSQL, and an isolated execution plane defined as infrastructure as code.
• Own end-to-end delivery: CI verification, release promotion, and gated rollouts with migrations and rollback.
• Operate the production database: schema migrations, capacity planning, replication, backups and recovery.
• Write and test infrastructure, delivery and operational code in TypeScript with product-grade reviews.
• Own the security gates in the delivery pipeline and least-privilege deployment.
• Operate the AI runtime: model routing, credential management, cost attribution, and eval pipelines.
• Carry on-call with the team and shape SLOs and error budgets at scale.
• Contribute to design and implementation of new products and features and enhance existing suites.
• Mentor colleagues and promote knowledge-sharing.

Skills

AWS

TypeScript

PostgreSQL

CI/CD

Infrastructure as Code

Docker

Tools

AWS CDK

Pulumi

GitHub Actions

Docker

Job description

ServiceNow invites engineers to join Flow, the standalone AI-driven service desk with its own codebase. You will own the AWS platform, delivery pipelines, and a durable-execution plane for customer automations, while guiding security gates and cost optimization.

You’ll shape the AI runtime and mentor teammates in a fast-growing, governance-driven environment. We’re seeking builders who work with agency, curiosity, and a craft mindset, delivering scalable infrastructure and AI-powered workflows