Staff AI-Native Engineer, AI Platform

ServiceNow; San Diego (CA); Hybrid; USD 150,000 - 262,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Flexible time away

Family leave programs

Job summary

ServiceNow is seeking an experienced engineering leader to help build Flow's AI-native platform. You will influence architecture, define how AI is used across the development lifecycle, and mentor engineers to raise the bar on quality and governance.

In this role you will work across product and design teams, own production readiness, and shape the tools that underpin reliable, scalable AI-powered workflows. Remote-friendly in the US.

Qualifications

• Experience integrating AI into work processes and tooling.
• 8+ years of software engineering with staff-level leadership.
• Strong proficiency in TypeScript and system design.
• Hands-on experience with LLM-based features: prompt design, retrieval, evaluation.
• Familiarity with enterprise SaaS and secure software delivery.
• Clear written and verbal communication.

Responsibilities

• Lead the design and delivery of complex, cross-functional features across the product, from architecture through production operations.
• Build AI-native capabilities: agent loops and the tools they call, prompt and context design, retrieval that grounds and cites its answers, and the eval harnesses that tell us whether a change actually made the product better.
• Define and drive how the team uses AI across the development lifecycle: code generation, test automation, review, triage, and documentation.
• Mentor senior and mid-level engineers and set standards for code quality, observability, and safe AI usage.
• Partner with product, UX, and other engineering leads to turn ambiguous problems into scoped, shippable plans.
• Own production quality for your area, including defect triage, release readiness, and gate reviews.

Skills

AI integration

Staff leadership

TypeScript

System design

LLM features

Agentic architecture

Communication

Job description

ServiceNow is seeking an experienced engineering leader to help build Flow's AI-native platform. You will influence architecture, define how AI is used across the development lifecycle, and mentor engineers to raise the bar on quality and governance.

In this role you will work across product and design teams, own production readiness, and shape the tools that underpin reliable, scalable AI-powered workflows. Remote-friendly in the US.