Senior Staff DevOps Engineer - AWS Platform & AI Runtime

ServiceNow, Inc.; Austin (TX); On-site; USD 150,000 - 195,000; Full time

Job summary

ServiceNow is seeking a senior DevOps/Platform Engineer in Austin, TX to own the AWS platform Flow runs on and the delivery pipeline end-to-end. You will operate the production database, implement IaC, and write infrastructure and delivery code in TypeScript, aligning security and governance across the stack.

You’ll mentor teammates, shape SLOs, and contribute to new product design while using AI-integrated workflows and scalable cloud practices.

Qualifications

• 12+ years of DevOps/platform engineering experience.
• Hands-on AWS expertise and production-scale delivery.
• Strong experience with IaC (CDK, Pulumi) and containerized services.

Responsibilities

• Own the AWS platform and delivery pipeline end-to-end.
• Manage production databases, migrations, backups and recovery.
• Develop infrastructure and delivery code in TypeScript with review rigor.
• Enforce security gates and least-privilege access in pipelines.
• Operate AI runtime features and cost attribution pipelines.
• Contribute to design of new products and mentor teammates.

Skills

12+ years DevOps

AWS experience

TypeScript

CI/CD practices

GitHub Actions

Infrastructure as Code

Containerized services

AI/ML integration

PostgreSQL DB management

Security & governance

Production operations

Tools

AWS CDK

Pulumi

Docker

Kubernetes

GitHub Actions

Job description

ServiceNow is seeking a senior DevOps/Platform Engineer in Austin, TX to own the AWS platform Flow runs on and the delivery pipeline end-to-end. You will operate the production database, implement IaC, and write infrastructure and delivery code in TypeScript, aligning security and governance across the stack.

You’ll mentor teammates, shape SLOs, and contribute to new product design while using AI-integrated workflows and scalable cloud practices.