Senior Staff AI Systems Engineer – Quality & Scale (Remote)

ServiceNow; Mountain View (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

Moveworks is seeking a Senior Staff Software Engineer on the Agentic AI Harness & Quality team to advance the frontier of enterprise AI assistants. You will design, implement, and scale AI agent systems that operate reliably at large scale across enterprise workloads.

You will work with ML engineers, security, product, and customer success to push the boundaries of LLMs, sandboxed execution, memory, and deployment environments, shipping robust, production-grade software.

Qualifications

• 10+ years experience designing, building, and improving production systems, ideally at scale.
• Ability to think and communicate clearly about complex engineering problems and systems.
• Comfort giving and receiving feedback, and in holding yourself and your coworkers accountable to a high standard of operational excellence.

Responsibilities

• Take on exciting and difficult engineering challenges (see areas listed above) to build and evolve capable AI agent systems that are reliable in every sense of the word
• Implement frontier AI algorithms and architectures and help productionize them at scale
• Use the latest advances in machine learning, LLMs, and AI agents to enhance our products and create delightful user experiences
• Contribute to roadmap and help drive the evolution of engineering areas of growing scope and impact to create lasting value for all our customers
• Hone your craft in writing robust, extensible, readable, and performant code
• Partner with subject matter experts across the company including in machine learning, security, product, user experience, and customer success, to learn from each other and build the best enterprise AI product the world has ever seen
• Mentor other engineers on the team in how to build, maintain, and evolve great software
• Collaborate with machine learning engineers, learn from each other, and build world‑class AI systems

Skills

Production systems design

Communication

Feedback culture

Python

Golang

Java

Ownership

Attention to detail

Product mindset

Curiosity

Job description

Moveworks is seeking a Senior Staff Software Engineer on the Agentic AI Harness & Quality team to advance the frontier of enterprise AI assistants. You will design, implement, and scale AI agent systems that operate reliably at large scale across enterprise workloads.

You will work with ML engineers, security, product, and customer success to push the boundaries of LLMs, sandboxed execution, memory, and deployment environments, shipping robust, production-grade software.