Enterprise Technical Account Lead – Onboarding & Adoption

Trustpilot, Inc.; Denver (CO); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Full health insurance

401k matching up to 4%

Vacation days + holidays

Gym access & wellness perks

Job summary

Trustpilot is seeking a Technical Account Manager to serve as the post-sales technical partner for our high-value customers. You will drive onboarding, API integrations, and ongoing technical support, acting as a bridge between Customer Success, Product, and Engineering.

You will optimize technical performance and adoption across your portfolio, aiming for high customer satisfaction, operational excellence, and strong renewal results in a SaaS environment.

Qualifications

• You have experience in technical account management, implementation, or solution support within SaaS or web technology environments.
• Solid understanding of APIs, web integrations, and data exchange formats (JSON, XML, REST).
• Strong troubleshooting, analytical, and communication skills.
• Customer-centric mindset with the ability to manage both technical depth and business context.
• Experience partnering with enterprise clients and internal engineering teams.
• Organized, proactive, and able to manage multiple complex customers simultaneously.
• Comfortable using Salesforce, ticketing systems, and analytics tools.
• A good understanding of the digital advertising/search marketing industry – preferred.

Responsibilities

• Technical Onboarding & Implementation: Oversee or support technical setup, API integration, and configuration for assigned customers.
• Ongoing Technical Assistance: Serve as the primary technical contact post-launch, ensuring performance, uptime, and issue resolution.
• Adoption & Optimization: Partner with Customer Success Managers to monitor product usage and ensure customers fully leverage Trustpilot’s technical capabilities.
• Customer Advocacy: Represent customer technical needs to Product and Engineering teams; drive prioritization of key issues or improvements.
• Issue Management: Manage escalation paths and coordinate resolution of critical technical incidents.
• Documentation: Maintain technical records, integration details, and knowledge base articles for customer reference.
• Cross-Functional Collaboration: Work closely with Product, Support, and Success to ensure a cohesive customer experience.
• Feedback & Innovation: Surface recurring issues and improvement ideas to enhance platform reliability and customer outcomes

Skills

TAM experience

SaaS/ web technology

APIs

JSON/XML/REST

Troubleshooting

Analytical skills

Communication

Enterprise client experience

Salesforce

Ticketing systems

Education

SaaS/ enterprise software knowledge

Tools

Salesforce

Analytics tools

Job description

Trustpilot is seeking a Technical Account Manager to serve as the post-sales technical partner for our high-value customers. You will drive onboarding, API integrations, and ongoing technical support, acting as a bridge between Customer Success, Product, and Engineering.

You will optimize technical performance and adoption across your portfolio, aiming for high customer satisfaction, operational excellence, and strong renewal results in a SaaS environment.