Senior Solutions Engineer - Remote (Tokyo) Open Source

Remote; San Francisco (CA); Remote; USD 89,000 - 118,000; Full time

Benefits offered by this job

RSUs

Remote-first culture

30 days annual leave

Job summary

Grafana Labs, a remote-first data observability platform company, seeks a Solutions Engineer to empower customers worldwide with expert guidance. You'll own technical engagements, deliver demos and evaluations, collaborate with Sales, Product, and Engineering, and translate customer needs into scalable Grafana solutions while advancing open-source, open-standards culture.

This role requires 5+ years in pre-sales, strong communication, and MEDD(P)ICC familiarity.

Qualifications

• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space.
• Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership.
• You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers.
• You will need to be able to skillfully articulate our value proposition and the technical advantages of our products.
• You love solving technical challenges and thrive on bringing creative solutions to our customers.
• You should have a technical mindset and a desire to grow technically.
• Experience with sales methodologies like MEDD(P)ICC is a plus.

Responsibilities

• Partner with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers.
• Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility.
• Deliver product and technical presentations to potential and existing customers.
• Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape.
• Drive product conversations based on need and problems with customers.
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material.

Skills

Open Source tech

Technical pre-sales

Metrics/Monitoring

Communication skills

Sales knowledge

Tools

MEDD(P)ICC

Job description

Grafana Labs, a remote-first data observability platform company, seeks a Solutions Engineer to empower customers worldwide with expert guidance. You'll own technical engagements, deliver demos and evaluations, collaborate with Sales, Product, and Engineering, and translate customer needs into scalable Grafana solutions while advancing open-source, open-standards culture.

This role requires 5+ years in pre-sales, strong communication, and MEDD(P)ICC familiarity.