Senior Solution Architect for AI-Driven Enterprise

Salesforce, Inc.; Miami (FL); On-site; USD 150,000 - 273,000; Full time

Job summary

Salesforce, Inc. is seeking a Sr Solution Architect for the PACE organization, focusing on Agentforce Contact Center to support our largest enterprise customers.

You will act as a trusted advisor, defining architecture, guiding discovery, and delivering complex, scalable solutions with cross‑functional teammates. You will collaborate with product, engineering, and business teams to ensure ROI and sustainable outcomes while driving strategic discussions and managing risk across multiple

Qualifications

• Extensive experience with Agentforce Contact Center configurations and customizations.
• Proven ability to define system architectures and deliver end‑to‑end solutions.
• Experience leading discovery sessions and capturing business requirements.
• Strong communication with stakeholders across levels, including C‑suite.
• Familiarity with agile methods and complex enterprise deployments.

Responsibilities

• Serve as a strategic advisor for PACE industry clients and Agentforce CC.
• Lead deployment of emerging technologies to deliver business value.
• Guide customer teams to successful delivery outcomes.
• Collaborate across product, engineering, and client teams to craft scalable solutions.
• Identify risks early and drive actionable mitigation plans.
• Review program direction and artifacts to keep initiatives on track.
• Articulate program strategies and align on Salesforce platform feasibility.

Skills

Agentforce CC

AI toolchains

Solution architecture

Requirements gathering

Stakeholder communication

UML diagrams

Travel up to 50%

Presentation skills

Education

Bachelor’s degree in Technology or Engineering

Tools

Salesforce

UML

Job description

Salesforce, Inc. is seeking a Sr Solution Architect for the PACE organization, focusing on Agentforce Contact Center to support our largest enterprise customers.

You will act as a trusted advisor, defining architecture, guiding discovery, and delivering complex, scalable solutions with cross‑functional teammates. You will collaborate with product, engineering, and business teams to ensure ROI and sustainable outcomes while driving strategic discussions and managing risk across multiple