Senior AI-Powered Enterprise Solution Architect

Salesforce, Inc.; Chicago (IL); On-site; USD 150,000 - 273,000; Full time

Job summary

Salesforce, Inc. in Chicago is seeking a Senior Solution Architect to champion the PACE organization, focusing on Agentforce Contact Center for Enterprise clients. You will act as a trusted advisor, lead workstreams, and craft comprehensive solutions with strong Salesforce product knowledge and industry experience.

You’ll engage with C-suite and business/technical stakeholders, manage risks, and drive delivery across multiple streams. Travel up to 50% is expected.

Qualifications

• Extensive experience with Agentforce Contact Center and Salesforce platforms.
• Strong capabilities in defining system architecture and closing gaps to achieve business outcomes.
• Experience leading discovery sessions and writing detailed user stories.
• Excellent presentation and cross-functional collaboration skills.
• Travel up to 50%.

Responsibilities

• Serve as a strategic, trusted advisor for our PACE industry clients, focusing on Agentforce Contact Center.
• Guide customers and colleagues in deploying emerging technologies that drive business value.
• Direct delivery across multiple workstreams and ensure customer acceptance of solutions.
• Collaborate with client executives and technical teams to define requirements and design comprehensive solutions.
• Identify and manage risk areas, keep programs on track, and drive outcomes.
• Review project direction and artifacts to maintain extendable and maintainable solutions.
• Advise on program and project strategies to enable Salesforce platform technologies.

Skills

Agentforce Contact Center

AI toolchains

Solution architecture

Discovery sessions

Requirements writing

Stakeholder communication

Program management

C-suite communication

Education

Bachelor's degree in Technology/Engineering or related field

Tools

Salesforce Platform

UML diagrams

Job description

Salesforce, Inc. in Chicago is seeking a Senior Solution Architect to champion the PACE organization, focusing on Agentforce Contact Center for Enterprise clients. You will act as a trusted advisor, lead workstreams, and craft comprehensive solutions with strong Salesforce product knowledge and industry experience.

You’ll engage with C-suite and business/technical stakeholders, manage risks, and drive delivery across multiple streams. Travel up to 50% is expected.