Senior Solution Architect — AI-Driven CX Platform

Salesforce, Inc.; Atlanta (GA); On-site; USD 150,000 - 273,000; Full time

Job summary

Salesforce Professional Services seeks a Sr. Solution Architect to champion the PACE organization, focusing on Agentforce Contact Center for large enterprise clients. You will lead workstreams, co-create the vision with customers, and drive execution while removing roadblocks.

You will connect with executives and implement technology strategies, delivering ROI and scalable solutions across business units, with strong communication to stakeholders.

Qualifications

• Extensive experience with configuration and customization with Agentforce Contact Center.
• Experience defining the system architecture landscape and delivering a complete solution.
• Strong presentation skills and ability to teach complex concepts to diverse stakeholders.

Responsibilities

• Serve as a strategic, trusted advisor for PACE industry clients focusing on Agentforce Contact Center.
• Guide customers and colleagues in deploying emerging technologies that drive business value.
• Lead discovery sessions, define business requirements, and produce detailed designs.

Skills

Agentforce CC

AI toolchains

System architecture

Education

Bachelor's degree

Tools

UML

Job description

Salesforce Professional Services seeks a Sr. Solution Architect to champion the PACE organization, focusing on Agentforce Contact Center for large enterprise clients. You will lead workstreams, co-create the vision with customers, and drive execution while removing roadblocks.

You will connect with executives and implement technology strategies, delivering ROI and scalable solutions across business units, with strong communication to stakeholders.