Remote Senior AI Solution Architect (Enterprise)

Salesforce, Inc.; Illinois; Hybrid; USD 150,000 - 273,000; Full time

Job summary

Salesforce is seeking a Senior Solution Architect for the Agentforce Contact Center. You will act as a trusted advisor to large enterprise clients, guiding deployment of Agentforce and AI toolchains while driving value across the program.

The role requires deep technical and business acumen, excellent communication, and the ability to manage multiple workstreams remotely. As part of Salesforce Professional Services, you will lead discovery, craft detailed designs, and ensure successful delivery

Qualifications

• Extensive experience with Agentforce Contact Center configuration and customization.
• Ability to drive AI toolchains implementations and integrations.
• Expert level in architecting end-to-end solutions and gap analysis.
• Experience leading discovery sessions, writing user stories and designs.
• Experience documenting business processes with UML/diagrams and future-state recommendations.
• Strong presentation and stakeholder communication skills.

Responsibilities

• Serve as a strategic advisor for the PACE industry clients using Agentforce.
• Guide customers in deploying emerging technologies to drive value.
• Guide agents to support delivery outcomes across programs.
• Collaborate across levels; teach complex concepts clearly.
• Identify and manage risk; resolve issues to completion.
• Review project direction and keep programs on track.
• Drive program vision and advise on Salesforce platform strategies.

Skills

Agentforce Contact Center

AI toolchains

System architecture

Agile delivery

User stories

Stakeholder communication

Education

Bachelor’s degree in Technology/Engineering

Tools

UML

Process flow diagrams

Sequence diagrams

Job description

Salesforce is seeking a Senior Solution Architect for the Agentforce Contact Center. You will act as a trusted advisor to large enterprise clients, guiding deployment of Agentforce and AI toolchains while driving value across the program.

The role requires deep technical and business acumen, excellent communication, and the ability to manage multiple workstreams remotely. As part of Salesforce Professional Services, you will lead discovery, craft detailed designs, and ensure successful delivery