Strategic Solution Architect for PACE Contact Center

Leadout Capital; Illinois; On-site; USD 140,000 - 200,000; Full time

Job summary

Salesforce Professional Services seeks a Sr. Solution Architect to champion the PACE organization and act as a trusted advisor for large enterprise clients.

You will lead one or more workstreams, guiding deployment of Salesforce technologies and AI toolchains while ensuring business outcomes, risk mitigation, and strong executive communication. This role requires strategic thinking and hands-on architectural delivery.

Qualifications

• Extensive experience with Agentforce Contact Center and Salesforce products.
• Expert-level ability to define system architectures and gaps to end-states.
• Experience leading discovery sessions and writing detailed designs.
• Strong presentation skills and ability to teach complex concepts.
• Experience delivering value through agile methods and client success.
• Willingness to travel up to 50% for client engagements.

Responsibilities

• Act as a strategic advisor for PACE industry clients on Salesforce platform solutions.
• Guide clients in deploying emerging technologies to drive business value.
• Lead collaboration across teams to keep programs on track and extensible.
• Clarify program direction, negotiate solutions, and manage stakeholder expectations.
• Co-create visions and own execution with customers and partners.

Skills

Strategic advisory

Client communication

Presentation skills

Requirements gathering

Risk management

Mentoring/teaching

Travel up to 50%

Education

Bachelor's degree or equivalent

Tools

Agentforce Contact Center

Claude

Cursor

Elements Cloud

Job description

Salesforce Professional Services seeks a Sr. Solution Architect to champion the PACE organization and act as a trusted advisor for large enterprise clients.

You will lead one or more workstreams, guiding deployment of Salesforce technologies and AI toolchains while ensuring business outcomes, risk mitigation, and strong executive communication. This role requires strategic thinking and hands-on architectural delivery.