Senior Solution Architect, AI-Driven CX Platform

Salesforce, Inc.; Austin (TX); On-site; USD 150,000 - 273,000; Full time

Job summary

Salesforce, Inc. is seeking a Senior Solution Architect to champion the PACE organization and Agentforce Contact Center for large enterprise clients.

You will serve as a trusted advisor, guiding delivery, and owning execution across multiple workstreams with strong communication and solution expertise. You will analyze requirements, craft comprehensive solutions, and drive risk management while collaborating with product owners, business process owners, and technical resources to achieve ROI and

Qualifications

• Extensive experience with Agentforce Contact Center.
• Experience with AI toolchains (e.g., Claude, Cursor, Elements Cloud).
• Expert level in defining system architecture and closing gaps to reach end states.
• Experience leading discovery sessions and writing requirements/user stories.
• Ability to document processes with UML and flow diagrams.
• Strong presentation skills for diverse stakeholders.
• Team player with experience in large-scale enterprise implementations and multi‑workstreams.

Responsibilities

• Serve as strategic advisor for PACE industry clients and Agentforce CC.
• Guide deployment of emerging technologies to maximize business value.
• Lead delivery aligned with customer objectives and risk management.
• Collaborate with client teams across levels and executives.
• Review program direction and ensure solutions are extendable and maintainable.
• Articulate program strategies to enable Salesforce platform technologies.

Skills

Agentforce

AI toolchains

System architecture

Requirements gathering

Stakeholder communication

Travel readiness

Education

Bachelor's degree or equivalent

Tools

UML

Job description

Salesforce, Inc. is seeking a Senior Solution Architect to champion the PACE organization and Agentforce Contact Center for large enterprise clients.

You will serve as a trusted advisor, guiding delivery, and owning execution across multiple workstreams with strong communication and solution expertise. You will analyze requirements, craft comprehensive solutions, and drive risk management while collaborating with product owners, business process owners, and technical resources to achieve ROI and