Senior Solution Architect, AI-Driven Enterprise CX

Salesforce, Inc.; Detroit (MI); On-site; USD 150,000 - 273,000; Full time

Job summary

Salesforce is seeking a Sr. Solution Architect to champion the PACE organization, focusing on Agentforce Contact Center for our largest, most complex enterprise customers.

You’ll lead one or more workstreams, act as a trusted advisor, and drive the vision while ensuring execution with the customer and stakeholders. You will leverage deep Salesforce product knowledge, AI toolchains, and industry experience to deliver ROI, co-create comprehensive solutions, and Remove roadblocks across multiple

Qualifications

• Extensive experience configuring and customizing Agentforce Contact Center.
• Expert in defining system architecture and delivering comprehensive solutions.
• Experience leading discovery sessions and writing user stories.
• Strong presentation and stakeholder management skills.
• Ability to work across multiple streams and manage risk.

Responsibilities

• Serve as a strategic advisor for PACE industry clients, focusing on Agentforce.
• Guide customers in deploying emerging technologies to drive business value.
• Lead and coordinate multiple workstreams on enterprise engagements.
• Collaborate with cross-functional teams and communicate complex concepts.
• Identify risk areas and drive issues to resolution.
• Review project direction and ensure solutions are maintainable.
• Articulate program strategies to enable Salesforce tech, including platform integration.

Skills

Agentforce CC

AI toolchains

System architecture

Discovery sessions

Requirements & design

Communication skills

Presentation skills

Team collaboration

Travel up to 50%

UML/sequence diagrams

Education

Bachelor’s degree

Tools

Agentforce

UML tools

Salesforce platform

Job description

Salesforce is seeking a Sr. Solution Architect to champion the PACE organization, focusing on Agentforce Contact Center for our largest, most complex enterprise customers.

You’ll lead one or more workstreams, act as a trusted advisor, and drive the vision while ensuring execution with the customer and stakeholders. You will leverage deep Salesforce product knowledge, AI toolchains, and industry experience to deliver ROI, co-create comprehensive solutions, and Remove roadblocks across multiple