Senior Solution Architect: AI‑Driven Enterprise Solutions

Salesforce; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

Salesforce is seeking a Solution Architect to champion the PACE organization, focusing on Marketing Cloud, Agentforce Contact Center and Data360. You will be a trusted advisor and platform expert guiding large enterprise customers.

You will lead workstreams, co-create the vision, and remove blockers, driving programs from discovery through implementation while collaborating with C-suite and stakeholders across the client organization.

Qualifications

• 7+ years of enterprise‑level project experience.
• Experience with PACE Industries.
• Experience with Marketing Cloud and/or Data360.
• Experience leading discovery sessions and defining business requirements.

Responsibilities

• Serve as a strategic, trusted advisor for our PACE industry clients, leveraging deep expertise in Marketing Cloud, Agentforce Contact Center, and/or Data360 to drive business value.
• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
• Guiding agents to support delivery outcomes
• Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

Skills

Marketing Cloud

Data360

AI toolchains

Tools

Agile

Job description

Salesforce is seeking a Solution Architect to champion the PACE organization, focusing on Marketing Cloud, Agentforce Contact Center and Data360. You will be a trusted advisor and platform expert guiding large enterprise customers.

You will lead workstreams, co-create the vision, and remove blockers, driving programs from discovery through implementation while collaborating with C-suite and stakeholders across the client organization.