Senior Solution Architect (Marketing, Data360 or Agentforce Contact Center)

Salesforce; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

Salesforce is seeking a Solution Architect to champion the PACE organization, focusing on Marketing Cloud, Agentforce Contact Center and Data360. You will be a trusted advisor and platform expert guiding large enterprise customers.

You will lead workstreams, co-create the vision, and remove blockers, driving programs from discovery through implementation while collaborating with C-suite and stakeholders across the client organization.

Qualifications

• 7+ years of enterprise‑level project experience.
• Experience with PACE Industries.
• Experience with Marketing Cloud and/or Data360.
• Experience leading discovery sessions and defining business requirements.

Responsibilities

• Serve as a strategic, trusted advisor for our PACE industry clients, leveraging deep expertise in Marketing Cloud, Agentforce Contact Center, and/or Data360 to drive business value.
• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
• Guiding agents to support delivery outcomes
• Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

Skills

Marketing Cloud

Data360

AI toolchains

Tools

Agile

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Join Salesforce Professional Services as a Solution Architect championing our PACE (Product, Automotive, Consumer, Energy) organization. You'll serve as a trusted strategic advisor and platform expert focusing on Marketing Cloud, Agentforce Contact Center and/or Data360 , driving innovation for our largest, most complex enterprise customers.

The Solution Architect is able to lead a workstream in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. The Sr. Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands‑on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client's business to deliver customer return on investment.

Solution Architects are strong presenters and facilitators that are able to co-create the vision and own the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to resolve root cause, and can identify appropriate corrective action. They connect with technical and business customers from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyse information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within industry.

What You'll Actually Be Doing

• Serve as a strategic, trusted advisor for our PACE industry clients, leveraging deep expertise in Marketing Cloud, Agentforce Contact Center, and/or Data360 to drive business value.
• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
• Guiding agents to support delivery outcomes
• Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

This posting is inclusive of multiple levels:

For Solution Architect: 7+ years of relevant experience in enterprise‑level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success, and 1+ years experience in PACE Industries.

For Sr. Solution Architect: 10+ years of relevant experience in enterprise‑level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success, and 3+ years experience in PACE Industries.

You're Our Person If...

• Extensive experience with configuration and customization with Marketing Cloud and/or Data360 along with PACE Industry specific experience
• Ability to drive agentic delivery, with experience in AI toolchains (eg. Claude, Cursor, Elements Cloud, etc.)
• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Experience leading discovery sessions, defining business requirements, writing user stories and providing