Senior Software Engineer, CXI: AI-Driven Agent Workflows

Databricks; California (MO); On-site; USD 164,000 - 226,000; Full time

Job summary

Databricks is seeking a Sr. Software Engineer for Customer Experience Intelligence to architect and deliver Databricks' AI-native vertical workflow platform.

CXI orchestrates AI agents, humans, and enterprise tools into end-to-end workflows, starting with support and expanding across IT, Security, Legal, Marketing, and HR. You will lead backend design, ensure reliability, observability, and safe execution, mentor engineers, and collaborate with CXI, Product, and Platform teams to raise the bar

Qualifications

• BS or higher degree in Computer Science or a related field.
• Experience in large projects with automation tooling and distributed systems.
• Extensive full stack development experience.
• Proven success designing and deploying production-grade automation.
• Hands-on experience with ML-assisted systems, decision support, or agentic automation.
• Deep familiarity with distributed data platforms, developer tooling, and large-scale infrastructure systems.
• Strong understanding of multi-cloud environments (AWS, Azure, GCP) and enterprise constraints.

Responsibilities

• Architect the Agentic Ecosystem and backend architecture.
• Scale across domains and design multi-tenant agent platform.
• Drive backend development with high quality, safety and reliability.
• Design state-machine and agentic workflows.
• Implement observability, tracing, logging, and safe rollbacks.
• Serve as technical liaison between CXI, Product, Platform Eng., and stakeholders.
• Raise engineering bar for backend performance and maintainability.
• Mentor engineers and SMEs across teams.

Skills

Full stack development

Distributed systems

Automation tooling

ML-assisted systems

Cross-functional collaboration

Education

BS in Computer Science or related field

Job description

Databricks is seeking a Sr. Software Engineer for Customer Experience Intelligence to architect and deliver Databricks' AI-native vertical workflow platform.

CXI orchestrates AI agents, humans, and enterprise tools into end-to-end workflows, starting with support and expanding across IT, Security, Legal, Marketing, and HR. You will lead backend design, ensure reliability, observability, and safe execution, mentor engineers, and collaborate with CXI, Product, and Platform teams to raise the bar